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After all the negative press it has been receiving in the past few months over exploding laptops, wrong graphics cards and incorrect processor models, it is not a surprise that Dell has finally given in to the UK Office of Fair Trading’s demands to change the terms and conditions attached to products its sells.

While specific details of the changes were not made known, there were a few points that should be of interest to Dell consumers:

The on-line retailer of computers, software and IT services cooperated with the OFT and has agreed to improve the transparency of its agreements with consumers and to take steps to address the OFT’s concerns, including separating terms applicable to consumers from terms relevant to business customers only and changing terms that potentially:

• limited liability for negligence to the price of the product
• excluded liability for consequential loss arising out of breach of contract
• excluded liability for oral representations not confirmed in writing, and
• required the consumer to notify Dell of any errors in its confirmation of the consumer’s order immediately.

Points two and four would have been of interest to the guys over at New Zealand and China, don’t you think so?

[News via The Register]

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