Exploding Dell Notebook
Let me first tell you that I initially thought that this was a joke when I read it over at The Inquirer a few days back. An exploding laptop? What’s the chance of that happening? 1 in a 100,000?
But no… it really happened. A Dell notebook actually did explode at a conference in Japan. Luckily, no one was hurt, but I bet Dell’s image has been - especially in Japan.
According to a The Inquirer reader, this was most likely a problem with the built-in cuttouts for the laptop’s battery, and the “multiple explosions” witnessed were likely to be individual batteries within the battery pack igniting. I sure hope this wasn’t a 9-cell.
Anyway, this sort of thing usually gets preempted by battery recalls, so Dell engineers and QCs must have missed this batch. Let’s just hope our batteries weren’t part of this “explosive” batch.
8 Comments
House of Dell » Dell Forced to Improve Terms and Conditions said,
Pingback • July 9, 2006 @ 2:09 am
[…] After all the negative press it has been receiving in the past few months over exploding laptops, wrong graphics cards and incorrect processor models, it is not a surprise that Dell has finally given in to the UK’s Office of Fair Trading to change the terms and conditions attached to products its sells. […]
dgtlhoon said,
Comment • July 12, 2006 @ 4:08 pm
theres also exploding dell laptop .com pretty funny site with more stuff exploding
House of Dell » Dell’s Brand Strength Falls, Though Still No. 1 said,
Pingback • July 13, 2006 @ 5:13 am
[…] One wonders how Dell will do next month when all the negative PR accumulated this month starts weighing in. Of course, it’s equally likely that Dell’s brand will be bolstered by its recent launch of one2one - its corporate weblog. […]
House of Dell » ASA Hits Out Against Dell Ads said,
Pingback • July 14, 2006 @ 1:40 am
[…] This piece of negative PR comes in the wake of more publicised Dell fiascos, including but not exclusive to its “exploding notebook” in Japan, and lack of compensation for a specs mistake in China. […]
Another Exploding Dell Laptop | House of Dell said,
Pingback • July 28, 2006 @ 4:18 am
[…] Yes, you did catch the “this time”, right? Because if you recall, this isn’t the first time we’re looking at a publicly-reported incident of this nature. Just last month, we saw news regarding an exploding notebook in Japan - which Dell quickly resolved by providing a replacement. […]
Yet Another Exploding Dell Laptop | House of Dell said,
Pingback • August 4, 2006 @ 3:49 am
[…] I know we’ve been a bit heavy on the exploding laptop news in recent weeks, so I promise this will be the last case we’ll talk about for a long time to come. Anyway, this piece of news hails from Singapore, and comes in the wake of two earlier incidents - one in Japan and another in the US. […]
Dell XPS 700 Delayed, But Now On Its Way | House of Dell said,
Pingback • September 6, 2006 @ 4:45 am
[…] While this piece of news will assuage the many customers hitting Dell’s Community Forums, this entire delay issue is surely not-so-good news for Dell’s already battered image. […]
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House of Dell » Dell: Resolving Bad PR said,
Pingback • July 5, 2006 @ 7:24 am
[…] Dell’s PR department must be going through a nightmare phase with all the bad PR floating around. Only a couple of weeks back, we heard about the exploding laptop in Japan. […]