Wrong CPU in Inspiron 640m, But No Compensation Given
Remember the bad news I was referring to when we looked at the review of the Dell Inspiron 640m yesterday? Well, this was what I was talking about: Dell sold Inspiron 640m notebooks in China with T2300E processors even though they were supposed to contain the more expensive T2300 processors.
While this is very much like the prior New Zealand case, unlike that one, Dell has announced that it will not compensate for their error.
Why? Because Dell claims that the difference between the two processors are minimal - just like how it claimed that the ATI X1400 was “equally powerful” compared to the undeniably more powerful GeForce Go 7800GTX graphics card.
But of course, it won’t be surprising if Dell turns back and reverses its decision when the various consumers hit by this mistake start taking concerted action against it.
[News via ChinaTechNews]
7 Comments
House of Dell » Exploding Notebook Replaced said,
Pingback • July 11, 2006 @ 2:25 am
[…] What is, however, is news that the destroyed notebook was replaced by Dell - a move in high contrast to its recent announcement that it would not replace the incorrectly-equipped Inspiron 640m notebooks it sold to some customers in China. […]
House of Dell » Dell’s Brand Strength Falls, Though Still No. 1 said,
Pingback • July 13, 2006 @ 5:15 am
[…] One wonders how Dell will do next month when all the negative PR accumulated this month starts weighing in. Of course, it’s equally likely that Dell’s brand will be bolstered by its recent launch of one2one - its corporate weblog. […]
The Acer Blog » Acer, Its Rise and Key Figure said,
Pingback • July 14, 2006 @ 11:05 am
[…] Four: Acer willingly pushes for improved customer support (something you wouldn’t have seen from some of its larger rivals until recently). Last but not least, as we have already seen, Acer is more than willing to take the fight to the living room, i.e. pursue digital convegence. […]
Dell Owns Up on China Processor Scandal | House of Dell said,
Pingback • August 11, 2006 @ 8:18 am
[…] We said so. After online news sites reported that Dell China screwed up by marketing incorrect specifications (it’s only one spec really) for its Intel Core Duo T2300E-equipped machines (of which the Inspiron 640m is part of), we ventured that it was only a matter of time that Dell would admit fault and start compensating those involved - even if an entire comsumer web campaign was required. […]
Dell XPS 700 Delayed, But Now On Its Way | House of Dell said,
Pingback • September 6, 2006 @ 4:45 am
[…] While this piece of news will assuage the many customers hitting Dell’s Community Forums, this entire delay issue is surely not-so-good news for Dell’s already battered image. […]
Laptop Reviews » Wrong CPU in Inspiron 640m, But No Compensation Given | House of Dell said,
Pingback • November 6, 2007 @ 3:49 am
[…] Lifehacker, tips and downloads for getting things done wrote an interesting post today on Wrong CPU in Inspiron 640m, But No Compensation Given | House of Dell Here’s a quick excerptOnline Printing; Dell Coupons; Notebooks | Laptop Accessories … bad news I was referring to when we looked at the review … The Acer Blog » Acer, Its Rise and Key Figure said, […]
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House of Dell » Dell Forced to Improve Terms and Conditions said,
Pingback • July 9, 2006 @ 2:09 am
[…] After all the negative press it has been receiving in the past few months over exploding laptops, wrong graphics cards and incorrect processor models, it is not a surprise that Dell has finally given in to the UK’s Office of Fair Trading to change the terms and conditions attached to products its sells. […]